We value customer satisfaction and aim to ensure a smooth shopping experience. This Return & Refund Policy explains how returns, replacements, and refunds are handled on our platform.

  1. Eligibility for Returns

A customer can request a return or replacement if:

  • The product delivered is damaged, defective, incorrect, or incomplete.
  • The return request is raised within [1-2] days of delivery.
  • The product is unused, unwashed, and in its original packaging with tags intact.

Certain products may not be eligible for return due to hygiene, safety, or custom manufacturing reasons.

  1. Non-Returnable Items

The following categories are typically not eligible for returns:

  • Perishable goods (food, flowers, etc.)
  • Personal care, health, or hygiene products
  • Custom or made-to-order items
  • Downloadable digital goods or software
  • Gift cards or promotional vouchers

Specific exceptions may apply if a product arrives damaged or defective.

  1. Return Process
  1. Initiate a Request:
    Go to My Orders → Request Return → choose reason and upload clear images if required.
  2. Approval:
    Our team will review the request and approve eligible returns within 2-3 business days.
  3. Pickup or Drop-off:
    A courier partner will pick up the product from your address, or you may be asked to ship it back.
  4. Inspection & Confirmation:
    Once the product reaches the vendor’s warehouse, it will be inspected before approval.
  1. Refund Process
  • Refunds will be initiated within 5-7 business days after return approval.
  • Refund mode depends on the original payment method (e.g., bank transfer, UPI, wallet, etc.).
  • For COD orders, customers may be asked to provide valid bank account details for refund processing.
  • Platform service charges or shipping fees may not be refundable in certain cases.
  1. Replacement Policy

If stock is available, customers can request a replacement instead of a refund.

  • Replacement will be shipped once the returned item passes inspection.
  • If no replacement is available, a full refund will be issued.
  1. Vendor Responsibilities

Vendors must:

  • Accept valid return requests promptly.
  • Ensure timely refund or replacement fulfillment.
  • Maintain clear and accurate product listings to avoid disputes.

Failure to comply with platform return rules may lead to penalties or account suspension.

  1. Cancellation Policy
  • Orders can be canceled before shipment without any charge.
  • Once shipped, cancellation requests will be treated as returns after delivery.
  1. Dispute Resolution

In case of disagreements between customers and vendors:

  • The Platform will act as a neutral mediator.
  • Final decision will be based on inspection reports and policy compliance.
  1. Contact Us

For any return or refund queries:
📧 Email: info@answers247.in
📞 Phone:9873922962